Fm24 Privacy Policy — Your Data Is Safe with Us
This page provides a detailed explanation of how fm24 collects, uses, and protects the personal information of its platform users.
Last Updated: January 2026
Information We Collect
Various types of information are collected when you register and use the fm24 platform. This data is used to deliver the best possible experience, ensure security, and improve platform quality.
During registration, we collect your name, mobile number, date of birth, and password. This information is used for account management and identity verification.
Your bKash, Nagad, or Rocket number is collected for deposits and withdrawals. All financial transaction data is stored in BDT (৳) and protected with secure encryption.
Your device type, operating system, browser version, and IP address are collected automatically. This helps us maintain security and improve your experience on the platform.
Behavioral data — such as which games you play, which events you bet on, and how long you spend on the platform — is collected to help us improve our services.
How We Use the Information We Collect
Fm24 uses the information it collects solely for legitimate and specified purposes. Your data is never used for unnecessary or unauthorized activities. The primary purposes for which your information is used are outlined below.
- Account Management: Your information is used for registration, login, identity verification, and account security.
- Payment Processing: Your financial information is used to accurately process deposits and withdrawals.
- Customer Support: Your information is used to resolve issues and provide you with support.
- Fraud Prevention: Data is analysed to detect suspicious activity and maintain platform security.
- Platform Improvement: Usage patterns are analysed to improve our games, interface, and overall service quality.
- Promotions & Offers: Your information may be used to notify you of relevant bonuses and promotions tailored to your preferences.
Cookies & Tracking Technologies
The fm24 platform uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help the platform remember your preferences.
Essential Cookies
These are essential cookies required to maintain your login session and keep the platform running properly. Without them, the platform will not function correctly.
Analytics Cookies
These cookies help us understand how users interact with the platform, enabling us to improve our services.
Preference Cookies
These cookies remember your language preference, layout settings, and other personalizations.
Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may limit certain features.
Data Storage, Security & Third-Party Sharing
Data Retention & Security
Fm24 uses industry-standard security technology to protect your data. All information is stored in encrypted form and can only be accessed by authorized personnel when necessary. Your payment details are not stored directly on our servers — secure third-party payment gateways are used for all payment processing.
Data retention periods depend on account activity. Upon account closure, certain data may be retained for a specified period as required by legal obligations.
Sharing Information with Third Parties
Fm24 never sells your personal information. Data is shared with third parties only in the following circumstances:
- With authorized mobile banking providers for payment processing (bKash, Nagad, Rocket).
- To comply with lawful requests from legal authorities or court orders.
- With relevant authorities for fraud prevention or security investigations.
- With game software providers — only the minimum data necessary to operate the games.
Important: Before sharing data with any third party, we verify that they comply with our privacy standards.
Your Rights — Access, Correct & Delete Your Data
Every fm24 user retains the following rights over their personal data. To exercise any of these rights, please reach out to our support team.
Data Access
You may request a copy of the personal data we hold about you at any time.
Data Correction
If any of your information is inaccurate, you may request a correction and we will update it as soon as possible.
Data Deletion
You may request that your data be deleted after your account is closed, except where retention is required by law.
To exercise these rights, support@fm24.biz. After verifying your identity, we will typically respond within 7 business days.
Policy Updates & Contact Us
Privacy Policy Updates
Fm24 reserves the right to update this Privacy Policy as needed. Any changes will take effect as soon as the revised policy is published on this page, with the date of the update shown at the top. For significant changes, we will make reasonable efforts to notify registered users.
Continued use of the platform after any changes have been made will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.
Support & Contact
If you have any questions, complaints, or data-related requests regarding our Privacy Policy, please get in touch. The fm24 support team aims to respond promptly and is ready to assist you.
How to Contact Us
Email: support@fm24.biz
For general enquiries, visit our FAQ View.
For more information, Terms & Conditions and Responsible Gaming Visit the page.